Terms of service

Effective 24 September 2026

About these terms

These terms apply when you use this website, book an appointment at The Gemist Hub studio, or join a course at The Gemist Hub Academy. The Gemist Hub's ABN is 60 546 912 543. By booking, you agree to these terms, so please read them first.

Our services are cosmetic

Tooth gems and teeth whitening are cosmetic services. They are not dental advice, diagnosis or treatment, and they do not replace care from a registered dental practitioner. Nhi is not a registered health practitioner; see our practitioner status statement.

Deposits

• A deposit is due within 48 hours of booking. Your appointment is not secured until it is paid.
• The deposit amount depends on the service, and it comes off your total on the day.
• Deposits are non-refundable except as set out in these terms or where the law says otherwise.
• If something serious and unforeseeable happens (a family emergency, a bereavement, an accident), we will hold your deposit and move your appointment once.

Rescheduling and cancelling

• Reschedule at least 48 hours before your appointment and your deposit moves with it. Later than that, the deposit is forfeited.
• To reschedule or cancel, message us on Instagram or email info@thegemisthubacademy.com.
• If you cancel without rebooking, your deposit is not refunded or carried over.
• If you miss your appointment without letting us know within 24 hours, your deposit is forfeited and we may not take future bookings from you.
• To change your service, tell us at least 48 hours ahead. On the day, we can only switch if the new service fits your booked time.
• If we have to cancel or move your appointment, you can choose a new time or have your deposit refunded in full.

Late arrivals

Appointments run back to back, so please message us if you are running late. If you are more than 15 minutes late, your appointment is cancelled and the deposit is forfeited. If you are less late than that, we will do our best to finish in the time left.

Whether a service is right for you

Before starting, Nhi checks that the service is suitable for your teeth. If it is not safe to go ahead for a health reason, your deposit is refunded, and you may need clearance from your dentist or doctor before booking again. We can decline a service whenever we think it is not in your interest.

Payment

• We take cash, card, bank transfer and Beem, in the studio or through our booking system. Full payment is due at the end of your appointment.
• Card payments in the studio carry a 1.9% surcharge. Bank transfer and Beem carry none.
• Afterpay is available in the studio.

Aftercare and results

How long a gem lasts depends on your teeth, your habits and your aftercare. We will give you aftercare instructions; following them is the best way to protect your result. If you are unhappy with a service, tell us as soon as you can so we can put it right.

Academy courses

Course details, fees and enrolment terms are given to you before you enrol. Our courses are independent, non-accredited training in tooth-gem application. Completing one does not give you a nationally recognised qualification or any form of registration, and it does not qualify you to provide dental treatment. Course materials are for your own learning and must not be copied or shared.

The shop

The shop on this website is a catalogue. Nothing is sold through the website itself.

This website

The photos, videos, text and course content on this site belong to The Gemist Hub or are used with permission. Please do not copy or reuse them without asking. We work to keep the site accurate, but prices and availability can change; the details confirmed at booking are the ones that apply.

Your consumer rights

Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these terms limits those rights. Beyond them, and to the extent the law allows, we are not responsible for indirect loss, or for belongings left in the studio unless we caused the loss.

General

These terms are governed by the law of New South Wales. We may update them; the version on this page on the day you book is the one that applies to that booking. Questions: info@thegemisthubacademy.com. How we handle your information is set out in our privacy policy.